For questions about our academic program:
Department of Physical Therapy
Grover Center W290
Athens, OH 45701
Phone: 740.593.1224
Fax: 740.593.0293
Email: physical.therapy@ohio.edu
If you need physical therapy or have other questions about clinical services contact:
OhioHealth - O'Bleness Hospital
Castrop Center
Phone: 740.566.4570
Complaints
The Ohio University Doctor of Physical Therapy Program invites your feedback or concerns about any matters related to the curriculum, students, faculty, graduates, or any other individuals or parties connected to the program.
Complaints-Due Process
Students who have a complaint should follow the Doctor of Physical Therapy Student Handbook.
Complaints-Outside Due Process
If a parent, patient, site coordinator of clinical education, clinical instructor, employer, or anyone with direct association with the Department of Physical Therapy at Ohio University has a complaint concerning the Department’s policies, procedures, or actions, that person may contact the Chair of the Department of Physical Therapy by setting an appointment time, by telephone, or in writing. Depending on the nature of the complaint, the Department Chair will first attempt to address the issue by meeting with the complainant or speaking with that person by telephone. If no satisfaction can be achieved, the complainant will be asked to write a formal letter indicating the specific concerns to be addressed. The Department Chair must respond to the formal letter of complaint within 21 work/school/business days. The Department Chair may consult with the faculty, depending on the nature of the complaint to determine a solution. The Department Chair will then notify the complainant of the decision in writing. Any complaint must be offered in a manner that facilitates a timely and confidential response. A response to an anonymous e-mail address is not satisfactory since there is no way to know if the response was received by the appropriate person. If no satisfaction is still achieved at the level of the Department Chair, the complainant may then appeal the decision, in writing, to the Dean of the College of Health Sciences and Professions. The Dean must respond within a period of three weeks by stating the decision in writing. The Dean may choose to appoint an ad hoc committee within the College to study the issue and advise on a decision. The Dean will communicate the final decision in writing to the complainant.
A complaint can be submitted to the Physical Therapy Program Director, Dr. Brooke Vaughan by email vaughanb@ohio.edu or regular mail.
Program Chair, Doctor of Physical Therapy Program
College of Health Sciences & Professions
Grover Center, W289
Athens, OH 45701
Any stakeholder that has completed the internal review process and remains dissatisfied with the outcome has the right to contact the Commission on Accreditation of Physical Therapy Education (CAPTE) to report any concerns or complaints regarding the program. CAPTE can be reached at (1-800) 999-2782 or at http://www.capteonline.org/Complaints/ .