Installing the RedSky MyE911 app

Description

As provisioned by the  RAY BAUM Act , all Ohio University softphone users must install the RedSky MyE911 app. Using the MyE911 app will ensure that first responders will be able to locate you quickly and accurately in the event of an emergency where you dial 911.

Accessing the RedSky MyE911 app for the first time will require you to install the application on your device.

RedSky MyE911 is essential for Jabber users.  If you use Microsoft Teams softphone exclusively and do not use Jabber, there is no need for the RedSky MyE911 app.  Please follow the instructions on the Emergency 911 Calls in Microsoft Teams page to ensure you have the correct settings for location emergency location sharing within Microsoft Teams.

Environment

PC, Mac, smartphone, tablet

Solution 

Softphone users will be able to access RedSky MyE911 once they are enrolled by OIT. Once you receive the welcome email from RedSky, you will be able to download the app to your device. 

University-owned devices

Windows PC: Download from Software Center

  1. Make sure your computer is connected to the OHIO network ( wired  or  Eduroam Wi-Fi  for on-campus,  VPN  for off-campus).

  2. Open your  Start Menu.

  3. Select  All Programs, then select  Microsoft Endpoint Manager, then select  Software Center.

  4. Choose  RedSky  MyE911. Screenshot of the RedSky MyE911 app in the Software Center

  5. Select  Install and follow the prompts.

  6. Some devices may encounter the  Settings popup box. Confirm the below fields and select  Save. If you do not encounter this popup, proceed to the next step.

  7. When you encounter the  Device registration popup box, enter your email address and confirm the  Host field appears as below. Select  Send.

    • Note: If the email address you enter is not registered with RedSky, the app will not load. Submit a  Softphone ticket  via the Technology Help Center to enroll in RedSky. Screenshot of the Device registration popup box for Windows machines

  8. After you select Send, you will receive an automated email with a verification code. (Check your spam/junk folder if you do not receive an email in your inbox within a few minutes.) Enter the verification code into the  Device registration popup box and select  Verify. Screenshot of the Device registration box for Windows devices

  9. MyE911 will now be installed on your device. 

If your University-owned PC does not have the Software Center application, contact your departmental IT technician or  submit a ticket to the Technology Help Center  to enroll in our  PC Management  service.

Mac OS: Download from Self Service

  1. Ensure your computer is connected to the OHIO network ( wired  or Eduroam Wi-Fi  for on-campus,  VPN  for off-campus).

  2. Go to  Finder.

  3. Under the  Go menu, choose  Applications.

  4. Open  Self Service.

  5. Choose  MyE911 client. Screenshot of the RedSky MyE911 app in Mac Self Service

  6. The software will install itself on your Mac within a few minutes. Follow the automatic prompts.

  7. Some devices may encounter the  Settings popup box. Confirm the below fields and select  Save. If you do not encounter this popup, proceed to the next step.

  8. When you encounter the  Device registration popup box, enter your email address and confirm the  Host field appears as below. Select  Send. 

    • Note: If the email address you enter is not registered with RedSky, the app will not load. Submit a  Softphone ticket  via the Technology Help Center to enroll in RedSky.Screenshot of the Device registration popup box for Mac machines

  9. After you select Send, you will receive an automated email with a verification code. (Check your spam/junk folder if you do not receive an email in your inbox within a few minutes.) Enter the verification code into the  Device registration popup box and select  Verify. Screenshot of the Device registration box for Mac devices

  10. MyE911 will now be installed on your device. 

If your University-owned Mac does not have the Self Service application, contact your departmental IT technician or  submit a ticket to the Technology Help Center  to enroll in our  Mac Management service .

Personally-owned devices

Windows PC

For a personally owned device, navigate to the  RedSky MyE911 app for Windows download  (opens a new page and automatically downloads the installer). See the  RedSky My E911 User Guide for Windows  for detailed instructions.

Personally-owned Mac

For a personally owned device, navigate to the  RedSky MyE911 app for Mac Download  (opens a new page and automatically downloads the installer). See the  RedSky My E911 User Guide for Mac  for detailed instructions.

Android and Apple smartphone and tablet users

Search your app store for MyE911 for Mobile v4 by Everbridge Inc.on Android and  MyE911 for Mobile v4 by Redsky Technologies, Inc.on Apple and download the app.

Outcome:You should now be able to install the RedSky MyE911 app on your device.

Get help from OIT

Additional resources

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