Help & Resources: Jabber

Help articles

• Getting started with Jabber

• Placing a call

• Transferring a call

• Forwarding a call

• Checking your voicemail

RedSky MyE911 location app resources

• Installing the RedSky MyE911 app

• Logging in to the RedSky MyE911 app

• Updating your location in the RedSky MyE911 app

Troubleshooting

If you answer a call and can't hear the caller:

• Ensure the correct phone number is displayed at the bottom of the Jabber window

• In the call settings button to the right of the number, ensure Use my computer for calls is selected under Device for calls.

Get help from OIT

• Visit the  Softphone and Calls: Jabber page  to create a ticket