How to fix "Authentication Failed" error on Eduroam (Mac)

    Summary

    Authentication is failing for some Mac users using eduroam. This article explains how to reconfigure your settings.

    Body

    Description

    This document explains how to fix “Authentication failed” errors when prompted with the following error message: Authentication failed on network "eduroam."

    Authentication failure message

    Environment

    Mac

    Solution:

    1. From any Finder window, select  Command+Shift+Gto bring up the “Go To Folder” field. Then enter the following path:  Library/Preferences/SystemConfigu ration/
    2. Select Go. 
      /Library/Preferences/SystemConfiguration/
    3. A system configuration folder will open. 
    4. Delete the file com.apple.network.eapolclient.configuration.plist(which will prompt for local admin credentials). Then restart the computer and connect to eduroam.Select the appropriate file from the System Configuration folder

    Get help from OIT

    • Visit the Wi-Fi page to create a ticket. 

    Details

    Details

    Article ID: 554
    Created
    Thu 1/26/23 4:17 PM
    Modified
    Fri 1/27/23 9:23 AM
    View Site in Mobile | Classic
    Share by: