Getting Started with Proctortrack (Students)

    Summary

    Get started with Proctortrack (online proctoring) by for students

    Body

    Table of Contents

    This service is only available if your instructor has enabled it for your course.

    Technical requirements

    • Student technical requirements for using Proctortrack

    • Requirements 

      • A Windows or Mac computer:To use Proctortrack, you must install an application on your computer. This application is not available for mobile devices, Chromebooks, or Linux/Unix machines 

        • If using a mac device running macOS Catalina 10.15 and above, you must also allow privacy permissions in order for Proctortrack to monitor and record your test session without any issues. Please see Proctortrack's step-by-step instructions for  Allowing Proctortrack on macOS Catalina 10.15 and above . 

      • A webcam and microphone: 

        • A laptop's built-in webcam and mic are acceptable. 

        • For a computer without a webcam, an external webcam can be used. 

        • If your computer does not have a microphone, a headset with a microphone will likely work. 

      • A valid government issued ID or Ohio University student ID 

      • Chrome or Firefox

      • High-speed internet:Cable Modem, DSL, or better (300kbps download, 250 kbps upload).

        • Pro Tip: Minimize competing uses over slow connections: If your internet connection is marginal or unreliable, other online activities in your household could interfere with a proctored exam. Power down devices like streaming sticks, phones, tablets, game consoles, and other computers during the exam. 

    • Restrictions 

      • No mobile devices:Proctortrack offers a mobile app, but that is only for use with a live proctored exam. It cannot be used to take an exam with automated proctoring. 

      • Do not use Safari, Microsoft Edge, or Internet Explorer:These browsers do not work properly for Proctortrack 

      • No Chromebooks or Linux/Unix computers:Chrome OS and Linux/Unix are not compatible with Proctortrack. 

    Preparing for an exam

    Paying for an exam

    • You will be prompted to pay for your exam after clicking the  Go to Test button on their Proctortrack Student Dashboard. You do not need to pay for onboarding exams. 

    • AI (Artificial Intelligence) Proctoring is the default version of Proctortrack. Automated Proctoring is $6 per test per student. 

    • AI Proctoring simply means that monitoring during the exam is only performed via artificial intelligence. 

    • Live Proctoring is $15 per test per student. 

    • In addition to the artificial intelligence monitoring, Live Proctoring employs a human proctor that monitors you through the Proctortrack app on your smartphone. 

    Taking an exam

    • How to take an exam (video posted on Panopto)

    • Be sure to thoroughly read your instructor's test requirements, which are displayed at the start of your exam. Note that Proctortrack monitors your eye movements, so moving your eyes away from your screen (or other resources, if your instructor allows them) may trigger a flag for suspicious activity.

    • At the end of each exam, you are prompted to either  quit the app or  uninstall it. 

      • Proctortrack no longer requires students to download the app each time to ensure the most up to date app. Students can uninstall or leave the app installed if desired.   

    Getting help during an exam

    • For questions about the exam's date/time, requirements, and availability, ask your instructor. 

    • For difficulties accessing or installing/uninstalling Proctortrack, as well as questions about how Proctortrack works,  contact the IT Service Desk .

    • For difficulties downloading or launching the Proctortrack app, or for issues that arise during your exam,  contact Proctortrack support .

      • Access Proctortrack Support during your exam via the blue chat bubble on the lower right side of your exam page.

      • Open a ticket with Verificient (Proctortrack's parent company). Proctortrack support is available 24 hours a day, 365 days a year.

    • If your name in Canvas or Blackboard is different from what is on your ID, you will fail the onboarding exam. If this happens, contact your instructor so they can manually pass your failed onboarding exam.

    Privacy concerns

    • Each tool that Ohio University uses has passed a thorough security review. 

    • Proctortrack only monitors your computer while the app is active. At the end of your proctored exam, you have the option to delete the app. 

    • See  Proctortrack's Privacy Policy  for more information. 

    Get help from OIT

    Additional Resources

    Details

    Details

    Article ID: 91
    Created
    Mon 3/21/22 3:18 PM
    Modified
    Fri 10/25/24 1:19 PM
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