May 24, 2019
Shred-it purchased IDS last year and a master agreement (18-0810RD03) was put into place in November 2018. Shred-it wants to ensure that University customers are receiving the best service possible and asks that the following requests be directed to our account manager, Michelle Caudill at michelle.caudill@stericycle.com or 513-816-3016.
- New Services
- On-Call Account requests
- Extra shredding service for already existing accounts
- Large clean-outs
- Any media destruction requests
- Any additional containers needed
- Service frequency change requests
- Purchase Order Updates
- Invoice Inquiries
- Address changes
Customers should only call 800-697-4733 for inquiries on their existing account for the following issues:
- To confirm when the next service date is scheduled
- To update primary contact names, phone numbers, or email
To request document destruction services, please refer to the Shred-It Process for New and Existing Accounts and use the Shred‐It Container Request Form .