About
Helping OHIO IT level up its strategic planning, product development, and service delivery practices to make it easier for OHIO teams to consistently deliver experiences that matter.
Vision
Accelerate OHIO's ability to execute digital strategies.
Portfolio Priority
A Portfolio Priority is not the only work happening in this Portfolio, but it is the highest priority. If we do not make progress on this priority, the Portfolio will not be successful:
Portfolio Priority: Digital Enablement
Lead the adoption of effective and consistent work planning, prioritization, coordination, and delivery across the IT organization.Results will include the adoption of shared practices for working in and across technology teams, visibility into in-progress and planned work in and between teams, transparent reporting and analysis mechanisms for assessing and forecasting capacity, and visibility of the value delivered by a product, portfolio, or IT organization.
Roadmap
The Digital Enablement roadmap lays out where we currently are and where we expect to be in the coming months and years. Roadmaps are subject to change based on the priorities of the University, but the overall trajectory should be predictable from semester to semester.
Current Digital Enablement Roadmap (updated 2024.12.09).pptx
Senior Director
Sarah Riddlebarger
Current Initiatives
Rolling out shared best practices on Jira Cloud, a platform that meets the needs of product and technology teams.
Unlocking the potential of OHIO IT's collective knowledge through connected and consistent knowledge management tools and practices.
Increasing customer satisfaction and efficiency by re-engineering support processes and leveraging technology to automate low value activities.
Notable Accomplishments
-
Launched the OHIO IT Portfolio & Product Operating Model
The new portfolio and model clarifies accountability and enables consistent, cross-functional teaming structures to deliver value regardless of the organization's reporting structure.
-
Launched the OHIO IT intranet “hub” and affiliated SharePoint sites
Divested from a duplicative platform (Confluence by Atlassian), migrating information to SharePoint for centralized access to OHIO IT information for the OHIO IT team.
-
Tech Help Desk co-location with Alden Library
Moved the help desk from Bobcat Depot to align our service and support hours with student needs and collaborate with the Library to provide holistic support to student, faculty, and staff.
By The Numbers
Percent of OHIO IT staff in May 2024 who agreed or strongly agreed that the new product operating model has helped |
|
|---|---|
Clarify Accountability |
70% |
Adapt to Change |
59% |
Speed to Value |
57% |
Align with Outcomes |
63% |
Focus on Customer |
65% |
Get Involved
Have questions or feedback to share? Let us know!