Canvas Support
For Canvas-specific issues, we recommend starting with Canvas support for the fastest resolution. There are several options available 24 hours a day, 7 days a week.
- Live Chat with Canvas Support:
- 24-Hour/7-Day a Week Canvas Support Hotline:
- Navigate to Canvas
- In the Canvas global navigation menu, select Get Help
- Dial the Canvas Support Hotline
For questions specific to utilizing Canvas as an OHIO user, such as logging in, manually-created courses, or third-party tools (Panopto, VoiceThread, Inclusive Access, etc.), submit a Canvas Learning Management System (LMS) ticket form .
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OHIO IT Group Workshops & TrainingsOIT, in tandem with OID and the CTLA, host many group workshops and training sessions covering a wide variety of Canvas topics. Visit the CTLA's event registration webpage and search "Canvas" to browse all sessions.
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OHIO IT Departmental WorkshopsColleges or departments can request a workshop for their colleagues, hosted by the Office of Instructional Design.
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OHIO IT ConsultationsSchedule a 1:1 instructor consultation with an OIT Canvas expert to address your specific technology questions and needs.
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OHIO IT Help DocumentationSearch OIT'S help articles to get just-in-time answers to your questions specific to Canvas at OHIO.
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Canvas Vendor Self-Guided TrainingAccess self-guided instructor-focused help resources, including recorded trainings, that you can complete at any time.
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Canvas Vendor Help DocumentationGet additional guidance direct from Canvas on common user questions and explore advanced functions and features.