2025 Survey Highlights
Most Bobcats are satisfied with their overall IT experience.
includes students, faculty, staff, and remote users.
Fast, helpful support drives overall satisfaction.
Wi-Fi is an area we will look into further.
Users want tools that look and work more consistently.
Grad students are the happiest user group.
Online and remote Bobcats report strong experiences.
Most users had something good to say especially about support.
What’s Working Well
IT Support:77% rated their support experience as good or excellent.
Graduate Student Satisfaction:Graduate students reported the highest satisfaction (4.22/5).
Remote Experience:Online and remote users gave high marks, especially for infrastructure and support.
Possible Focus Areas
Athens Wi-Fi:Undergraduate students rated campus Wi-Fi reliability low (3.56/5), with 28% marking it as poor.
Tool Interface Consistency:The lowest-rated item across all groups (2.2/5), with feedback pointing to confusing layouts and inconsistent design.
Mobile Usability for Staff:Many staff members reported difficulties using university systems on mobile devices.
Key Takeaways
Understanding the root cause of dissatisfaction with Athens Wi-Fi will be important in improving satisfaction among the largest group of detractors (undergraduate students).
Maintaining fast, responsive IT support is essential and is a key reason users rate their experience highly.
A long-term opportunity exists in unifying the look and feel of our digital tools to reduce confusion and frustration.
2025 OHIO IT Survey Report
- Comming Soon:A quick, 5-minute overview of key findings and takeaways
- Comming Soon:A deep dive into data, methodology, and analysis for those who want the full picture