Supported Software and hardware list

Table of contents

• Supported hardware
• PC desktop and laptops
• Mac desktop and laptops
• iPad and tablets
• Supported software

Overview

The following list of software and hardware was developed by the Office of Information Technology (OIT) to define what software is supported by OIT, as well as what hardware is required to use the software we support. To provide users with high quality support and cost-effective service, OIT limits the amount and type of supported software; however, technicians will give their best effort to support older products. This list is intended to be a "living" list, meaning it will be under review and updated regularly.

Environment

PC, Mac, mobile device, web browser

Supported hardware

Below are the minimum hardware requirements for university-owned devices to receive support from OIT:

PC desktop and laptops

• Intel Core (i5, i7) processors, 8th generation or newer, or equivalent
• 8 GB of RAM
• Dual Band spectrum (2.4 GHz and 5 GHz) with 802.11ac or 802.11n

Use Windows  Operation System and PC Info to find your hardware information.

Visit How to Identify my Intel Processor to determine generation of processor.

Mac desktop and laptops

• Intel Core (i5, i7) processors, 8th generation or newer, or equivalent; and M1/M2 processors
• 8 GB of RAM
• Dual Band spectrum (2.4 GHz and 5 GHz) with 802.11ac or 802.11n

Use Apple's About this Mac feature to find your hardware information.

iPad and tablets

The specifications below detail mobile device operating system requirements to receive support on university-owned devices. Support is limited to the configuration of Microsoft 365, Google Workspace, and OHIO WIFI on devices, and basic troubleshooting.

• Android 8.x (Oreo) and later
• Apple iOS 14.x and later

Supported software

Below is a list of software supported by OHIO IT. For specialized academic software, contact your faculty or teaching assistants for more information.

Note:Supported means it is patched, maintained, and upgraded in accordance with the patch management standard .

Additional information:

• Hardware manufactured by unknown vendors will be supported on a case-by-case basis.
• IT Support personnel will not open the case on any laptop to install peripherals or memory when there may be warranty restrictions.
• OIT will not support any pre-releases of software (i.e., no alpha or beta releases).
• OIT supports all software listed in the Service Catalog that does not appear on this list.

Software life cycle chart

Confused about when to upgrade your software? Use the OIT provided Software Life Cycle tool to learn about when software applications are recommended, near the end of life, or should be upgraded.

Get help from OIT

• Visit the  help.ohio.edu  to create a ticket.