Description
The Tech Help Desk is located on the 4th floor of Alden Library (Athens campus). The service desk is staffed with IT student employees who have a passion for computer science, hardware, and software.
Services:
The Tech Help Desk in Alden Library offers OHIO students, faculty, and staff the following services:
Computer Help & Device Setup
The Tech Help Desk provides free setup of your new device. This includes Microsoft 365 application installation, Cloud Storage setup, and data transfer from your old device.
Basic computer troubleshooting
(any device)
The Tech Help Desk provides free initial diagnosis (15-minute limit) for computer hardware and software issues. In our experience, we have found most minor problems can be resolved quickly and efficiently during this initial diagnosis. We can help troubleshoot:
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Computers, monitors, keyboards, mice, printers, and most other computer peripherals
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Hard drives, motherboards, power supplies, and RAM
Additionally, we can help you install or update software using your OHIO ID. For assistance via phone, please call the Office of Information Technology Service Desk at 740-593-1222. A ticket for your work order may also be submitted via the Technology Help Center.
Note:
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We cannot open computer cases and perform physical repairs.
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For severe hardware failure, we offer a computer repair service (see below).
Computer Repair
For severe hardware failure on University-owned devices please enter a support ticket through the Technology Help Center
.
For severe hardware failure on personally owned devices, our Tech Help Desk staff would be happy to help you locate a local computer repair company via internet search.
For severe hardware failure on personally owned devices purchased at the Bobcat Depot with the addition of Safeware, please return your device to the Bobcat Depot for additional assistance.
Repair Costs
For University-owned devices, repair costs will be shared and approved by you or someone in your department or college with budget authority prior to any repairs being completed, if applicable.
For personally owned devices that were purchased at Bobcat Depot with Safeware, please see the Bobcat Depot for more information.
For personally owned devices that were not purchased through Bobcat Depot with Safeware, repair costs would be discussed between you and the local computer repair company you have chosen to service your device.
What to expect with University-owned device repair:
Please submit a ticket through the Technology Help Center
or send an email to servicedesk@ohio.edu
.
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Be sure to add the following information:
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That the device is University-owned
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Details on the issue you are experiencing (please include screen shots of error messages, if applicable)
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Campus location/remote
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The days/times you are available for a call or technical visit
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Daytime number where you can be reached
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If your calendar is up-to-date, you can include that information also
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The Tech Help Desk at Alden Library will run initial diagnostics on your computer. If your issue requires physical repair or if there is a complex issue, your computer will be sent to the IT Device Support team located in Grosvenor Hall for repair. You can check on the status of the repair by referencing the ticket you entered.
Where to Go
Equipment can be dropped off at the Tech Help Desk located on the 4th floor of Alden Library. For in-office repair visits, faculty and staff may submit a work order/help ticket by calling the IT Service Desk at 740-593-1222, sending an email to servicedesk@ohio.edu
, or submitting a ticket through the Technology Help Center.
Contact Information
For assistance via phone, please call the Office of Information Technology Service Desk at 740-593-1222. A ticket for your work order may also be submitted on the Technology Help Center.
