Getting Started with departmental printing

Table of Contents

• Supplies and repairs

• Setup and troubleshooting

  • Install a print driver

• Request training

• Billing questions

Supplies and repairs

Login to  my.comdoc.com  or call 800-321-4846 to order supplies or request a repair visit.

Please include your device's ComDoc Equipment ID number any time you request help or place an order for supplies. This number should be displayed prominently on a ComDoc sticker on the front of your device.

Setup and troubleshooting

Please visit the  Departmental Printers & Printing page  to create a ticket for help configuring your computer for printing or to troubleshoot your device.

If you are configuring a computer yourself, make sure that you are using the correct printer driver and that Black & Whiteis set as the default mode. Otherwise, you could be charged for color printouts, even when printing a black and white document.

Install a print driver

1. Visit the  Xerox Support & Drivers site .

2. Search for your printer's Model.

3. Choose Drivers & Downloads.

4. Choose your computer's operating system from the drop-down menu.

5. Choose a PCL6 driverif you are using Windows. Choose  PostScriptif you are using a Mac.

6. Find and run the installer you just downloaded - usually in the "Downloads" folder.

7. The location of the Black & White default setting varies depending on the application and device you are using.

   • If you are unable to find this setting, please visit the  Departmental Printers & Printing page  to create a ticket.

Request training

To request training on a new device, simply check "Yes" for the training question when submitting the  ComDoc request form .

To request training for an existing device, please visit the  Departmental Printers & Printing page  to create a ticket.

Billing questions

To report a billing error, change your account number, or inquire about a specific charge, call 740-593-1880 or send an email to  oitbilling@ohio.edu .

Get help from OIT

• Visit the  Departmental Printers & Printing page  to create a ticket

Additional resources

• Help & Resources: Departmental Printing