Troubleshooting access to your Canvas course (Instructors)

Description

You are unable to see or access a course in your Canvas Dashboard.

Environment

Mac, PC, and mobile app

Solution 

There are a few reasons a course may not appear in your Canvas Dashboard.

• Is it more than eight (8) weeks before the course starts?

  • A course you are teaching will automatically appear on your Canvas Dashboard eight (8) weeks prior to the course's published start date.

• Are you listed as the instructor of record for the course in Course Offerings ?

  • Courses for which you are listed as instructor of record will automatically appear in your Canvas account. Please contact your department admin for assistance if there is an error with your instructor of record status. 

• Are you trying to access a course that has ended?

  • Once a term ends, the courses associated with that term will no longer appear in your Canvas Dashboard. To locate a course from a past term, select the Courseslink from the Canvas navigation menu (located between Dashboard and Calendar) and then select the All Courseslink. Courses that have ended will appear in the Past Enrollments section.

Outcome:You should be able to access active courses for which you are listed as instructor.

Get Help from Canvas

• Live chat with Canvas support (Faculty)

• Get 24-hours/7-days a week Canvas support  

  • Dial the  Canvas Support Hotline number located under "Get Help" in the Canvas  Global Navigation Menu 

  • Contact OIT at  740-593-1222 for questions related to logging in, test courses/manually created courses, or third-party tools (Panopto, VoiceThread, Inclusive Access, etc.) 

Get help from OIT

• Visit the  Canvas Learning Management System (LMS)  page to create a ticket 

• Visit the  Canvas LMS Resources and Training  page for available training 

Additional resources

• Canvas Basics Guide

• Canvas Instructor Guide

• Canvas Video Guide

• Mobile Guides

• Canvas Course Accessibility Checklist

• Canvas LMS Implementation updates

• Canvas Experts Corner Blog