Tech Help Desk

Description

The Tech Help Desk is located on the 4th floor of Alden Library.  

Hours of Operation: Please view the Technology Help Center homepage for Tech Help Desk hours. 

Who Can Access

  • Ohio University faculty, staff and students

Tech Help Desk Services

Software Installation Support

The Tech Help Desk provides free software installation support. Whether the software is provided by Ohio University or personally purchased, the Tech Help Desk is here to support you. This includes installing Microsoft 365 applications (Word, PPT, Excel, etc.), setting up cloud storage, and transferring data from your old device.   

Basic Device Troubleshooting

The Tech Help Desk provides free initial diagnosis for computer hardware and software issues. In our experience, we have found most minor problems can be resolved quickly and efficiently during this initial diagnosis. In addition to software, we can help troubleshoot: 

  • Computers, monitors, keyboards, mice, printers, and most other computer peripherals 

  • Hard drives, motherboards, power supplies, and RAM   

For assistance via the telephone, please call the Office of Information Technology Service Desk at 740-593-1222. A ticket for your work order may also be requested via the  Technology Help Center .

New Device Setup

Tech Help Desk provides free setup of your new device. This includes installing Microsoft 365 applications (Word, PPT, Excel, etc.), Cloud Storage setup, and data transfer from your old device. 

Additional resources

  • Visit the Technology Help Center ( help.ohio.edu ) to get live support, view outages, and browse trainings.