[Eecs_bscs] Entry Level- Help Desk Opportunity in Cleveland

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To apply, please email your resume to Brittany Baker at Brittany.Baker at experis.com 
<mailto: Brittany.Baker at experis.com 
>


Are you looking for a chance to get your foot in the door in IT? Need to get that first job and use your IT degree? Experis is seeking Entry Level IT Help Desk Associates for our premier insurance client in Mayfield, OH

This is a TREMENDOUS opportunity for individuals who have an IT degree and looking to start their career.

Do you have:
- Interest or Passion for IT
- Strong desire to continue building your IT career
- Hands-on IT experience gained through labs, internships, or jobs
- Strong customer service skills
- Can you clearly articulate your future IT career goals
- Associates or Bachelors in IT, Computer Science, Network Engineering, MIS.

DELIVERABLES
- Entry-level position in the IT Service Desk
- 100% supports end users with IT related problems and issues
- Follows processes and established standards to resolve routine and newly documented issues.
- Troubleshoots solutions
- Good customer service skills.

REQUIREMENTS:

***** Education verification will be conducted *****

- previous call center experience in a technical role is a bonus.
- strong customer service skills in a technical environment.
- related work experience in a technical field, which could include assisting end users with hardware and software related problems is a bonus.

Ideal Candidate:
Education BA or BS in technical discipline (e.g. MIS, CS, Network Engineering, etc.)
Certifications HDI or Cisco (HDI - Help Desk Institute, a professional organization for those working in the IT Service Management industry.)
Technical Experience: Hands-on and phone-based technical support experience in professional environment.
Customer Service: Phoned-based technical support experience




Please share with me your ideal position you're looking to pursue.

Please feel free to connect with mehttps://www.linkedin.com/in/brittany-baker-34332071 
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]< http://www.experisjobs.us/ExperisJobs.htm 
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Brittany A. Baker
Talent Associate

Experis
6000 Lombardo Center - Suite 400
Seven Hills, OH 44131
T:

+1 216 901 8609

F:

+1 216 901 8601

C:

+1 216 868 6151 Brittany.Baker at experis.com 
<mailto: Brittany.Baker at experis.com 
>
www.experis.com< http://www.experis.com/ 
>




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