How to Use TracCloud

1. Visit TracCloud
2. Locate the Schedule an Appointment Widget
3. Input your course (ex. Math 1200) and Reason (ex. Peer Tutoring).

4. If the service you are booking has multiple session reasons, a pop up may open where you can select additional reason options.
5. If you are looking for an in-person regional campus tutor, click the pencil icon to input your location. 
   note: online and Athens campus students should not list a location. Searching without a location will also show online optional sessions, open to all OHIO students.
6. Appointments for the next week will show in a pop up window.

1. Search the TracCloud Schedule using the directions above 
2. The Search Results will show available appointments for the next 8 days. The results are color-coded by appointment type:
   1. Blue Results - Drop-In Services
   2. Green Results - One-on-One Services
   3. Yellow Results - Group Services

3. Once you locate an available session, click on the appointment card for that session time. It will open a pop up window where you can confirm appointment information

3. If available, select the appointment location from available options (ex. online or in-person).
4. Most appointments are available as weekly recurring appointments. If that option is available, you can select the checkbox that says "Repeat this appointment Weekly for the following dates:" to set up your recurring appointment.
5. Click Confirm
6. TracCloud will send a confirmation email to you & your tutor. Your session should now show on your Dashboard Calendar.

1. Search the TracCloud Schedule using the directions above
2. The Search Results will show available appointments for the next 8 days. The results are color-coded by appointment type:
   1. Blue Results - Drop-In Services
   2. Green Results - One-on-One Services
   3. Yellow Results - Group Services

3. Once you locate an available session, click on the appointment card for that session time. This will show the date/time, location, and tutor name. Then just stop by.
4. You cannot pre-schedule a drop-in session but you can set up SMS reminders in the appointment card. We recommend setting those up so you don't forget!

1. Visit TracCloud
2. Locate the Upcoming Appointments calendar on your dashboard

3. To cancel the session, click the x in the top right corner of the upcoming appointment card. 
4. A pop-up will open to confirm you want to cancel the session. Click Confirm to finalize the cancelation. 

AAC Attendance Policy

To ensure equitable access to our tutoring services and accommodate all students, we have established the following attendance policy:

Missed Sessions: If you miss a session without prior notice or if you notify us within 1 hour of the session start time, it will count as a missed session. 

Cancellations: If you cancel a session, it will be counted as a cancellation. If you have two cancellations or one missed session, your TracCloud account will be automatically blocked.

Blocked Accounts: If you incur a block on your account, you must reach out to the AAC professional staff at tutoring@ohio.edu to have the block lifted in order to make additional appointments.

Recurring Appointments: Multiple missed or canceled sessions within a recurring appointment may result in the automatic deletion of future appointments. This policy helps us keep sessions open for other students due to high demand.

Cancellation with Notice: If you need to cancel a session and provide notice more than 48 hours in advance, please inform us at tutoring@ohio.edu . We can then open that session back up to other students without any penalty to your account.

We appreciate your understanding and cooperation in helping us provide the best possible support for all students. Thank you!

University College Advising and Student Services, Allen Center Advising, and Academic Coaching all use TracCloud! If you are searching for an appointment within these units, please use the following instructions:

1. Visit TracCloud
2. Locate the Schedule for an Advising Appointment Widget

3. Input the advising office and the appointment reason
4. Click Search.
5. Locate an appointment day/time that fits your schedule. Click that appointment card to open the scheduling pop-up.
6. Confirm the information for your appointment is correct and click Confirm. 
7. TracCloud will send an automated confirmation email to you and your advisor/coach. Your appointment will show up in your upcoming appointments on the Dashboard.