June 11, 2024
Beginning on Tuesday, June 11, 2024, Finance Customer Care (FCC) will be switching their ticketing system from Footprints 11 to TeamDynamix (TDX). If you currently have a ticket open with FCC that is unresolved, the ticket will be transitioned over to TDX and you will receive a notification.
How will my interaction be different with FCC?
You can still contact us by clicking on the link to “Submit a Ticket” on the ohio.edu/finance webpage as shown below.
Once you click “Submit a Ticket” you will be directed to choose between a ticket for OHIO users, and a ticket for external vendors/parties. In addition, OHIO users will be able to view their submitted tickets by selecting “View my tickets.”
When submitting a ticket, the user screen will appear different from the previous ticketing application but will ask for similar information. Several fields within the form will pre-populate with your OHIO information, providing a smoother ticket entry process. This transition also removes the 3.5 MB attachment limit on files and is replaced with a 50 MB maximum.
We encourage you to enter your requests using the link on our website, but if needed, you can still contact us by emailing your requests to financecustomercare@ohio.edu as you do now.
However, entering your requests directly in TDX will provide you with the best experience and allow you to see all the information on the ticket.
What differences will I notice with the new ticketing system?
After submitting a ticket, users will continue to receive updates via email. However, you will not see the history in the email, only the last reply to the ticket. But you can access the history of the ticket by clicking on the links found under “TDNext Tickets” or “TDMobile” found at the bottom of your ticket. You must sign in with your OHIO account to access the ticket history.
For questions or concerns, please contact financecustomercare@ohio.edu