ETM 3630 - Quality Management Systems

• Students will be able to explain principles and processes of a quality management system.
• Students will be able to select and use the appropriate quality control or management & planning tool
• Students will be able to explain and discuss Six Sigma as a management tool for Quality Assurance, a brief historical overview of the technique application, and the importance of Six Sigma in management strategy.
• Students will be able to demonstrate knowledge of the importance of the voice of the customer in establishing a Quality management approach and, the value of Six Sigma teams in achieving quality system goals.
• Students will be able to apply measurement indicators of performance.
• Students will be able to use tools and techniques to apply Six Sigma in managing quality in the Design, Measure, Analyze, Improve, and Control problem solving process.
• Students will be able to identify and apply basic concepts of statistical analysis as they apply to problem solving, and use them in some practical industrial examples.
• Students will be able to identify control charts which are an aid in decision making and problem solving and use this approach in some practical industrial examples.
• Students will be able to describe Six Sigma in relation to process capability, upper and lower specification limits, and capability ratio.
• Students will be able to calculate, and explain probability theory and it’s application in Six Sigma quality systems.
• Students will be able to explain and construct attribute control charts, and their importance in Six Sigma quality system problem solving.
• Students will be able to explain product reliability, product life cycle, reliability measurement as they are determined in Six Sigma quality systems.
• Students will be able to work in a team environment to complete a project using applicable tools identified in in this course and report results in written and presentation formats.