Jun 30, 2024
OHIO University Undergraduate Catalog 2023-2024
OHIO University Undergraduate Catalog 2023-2024
[Archived Catalog]
Add to Portfolio (opens a new window)
Add to Portfolio (opens a new window)
CONS 3250 - Principles of Customer Service
A survey course which highlights the importance of effective customer service in today’s society. This course introduces characteristics of customer service in a variety of settings using diverse communication mediums. Ethics, situations and behaviors, financial implications, assessment and evaluation, and trends are introduced.
Requisites: Soph or Jr or Sr
Credit Hours: 3
Repeat/Retake Information: May be retaken two times excluding withdrawals, but only last course taken counts.
Lecture/Lab Hours: 3.0 lecture
Grades: Eligible Grades: A-F,WP,WF,WN,FN,AU,I
Learning Outcomes:
- Students will be able to demonstrate characteristics of positive and negative customer service including responsiveness, empathy, reliability and value.
- Students will be able to examine the financial implications of positive and negative customer service.
- Students will be able to interpret and assess a variety of consumer situations and behaviors and recognize how to diffuse, engage, inform and/or solve using appropriate tactics.
- Students will be able to evaluate internal and external customer service and devise appropriate responses in a variety of settings.
- Students will be able to explore trends and issues in customer service.
Add to Portfolio (opens a new window)