Jul 08, 2024
OHIO University Undergraduate Catalog 2023-2024
OHIO University Undergraduate Catalog 2023-2024
[Archived Catalog]
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T3 4925 - Leadership in Customer Service
Strong leaders are an essential element in the customer service equation. This capstone course is a requirement for those seeking the customer service minor. Students gain an understanding of characteristics from a variety of leadership styles and reflect about how those characteristics support a service infused culture. Students assess their leadership traits, apply their knowledge of leadership to case studies and analyze leadership in relation to historical, ethical, sociological and psychological perspectives.
Requisites: Two courses in CONS, EDCE, RFM, and/or RHT at the 3000 or 4000 level and Sr only
Credit Hours: 3
OHIO BRICKS Capstone: Capstone or Culminating Experience
General Education Code (students who entered prior to Fall 2021-22): 3
Repeat/Retake Information: May be retaken two times excluding withdrawals, but only last course taken counts.
Lecture/Lab Hours: 3.0 lecture
Grades: Eligible Grades: A-F,WP,WF,WN,FN,AU,I
Learning Outcomes:
- Students will be able to research and reflect on characteristics of historical and present-day leaders and critically evaluate which leader characteristics are best suited for a variety of service infused organizations.
- Students will be able to analyze real world leadership challenges covering ethics, diversity, finances, and human resources.
- Students will be able to effectively communicate, present and defend their positions and ideas about organizational leadership with others.
- Students will be able to assess and reflect on their own leadership strengths, biases, and communication style using knowledge, experience, and evidence to devise a leadership development plan based on their current and future goals.
- Students will be able to critically evaluate a variety of scenarios with internal and external customers using knowledge, experience, and evidence to distinguish the appropriate response.
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