Customer Service Leadership Major (B.A.H.C.S.)

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Major code BS6418

Patton College of Education
Human and Consumer Sciences
McCracken Hall
Athens, OH 45701
Phone: 740.593.2880
Fax: 740.593.0284
http://www.cehs.ohio.edu/academics/hcse/rm/index.htm

Robin Ambrozy, contact person
ambrozy@ohio.edu

Program Overview

The Customer Service Leadership major leads to a Bachelor of Applied Human and Consumer Sciences. This is a bachelor completion degree, appropriate for students who have earned an associate’s or technical degree and/or at least 60 semester hours at an accredited institution. Fields including, but not limited to, retail, hospitality, human services, law enforcement, utilities, nursing, health care administration, and computer technology are appropriate for this bachelor completion degree.

Admissions Information

Freshman/First-Year Admission

No requirements beyond University admission requirements. This is a bachelor completion degree, so incoming students must have earned at least 60 semester hours at Ohio University or in transfer credits.

Change of Program Policy

No selective or limited admission requirements.

External Transfer Admission

No requirements beyond University admission requirements.

Opportunities Upon Graduation

Career opportunities associated with the Customer Service Leadership major include, but are not limited to, management of offices and establishments were employees serve customers and clients. Human service agencies, retail and hospitality establishments, rental agencies, health care offices, technology service centers, customer service call centers, law enforcement offices, and financial institutions provide opportunities for career advancement, including leadership and management positions, for baccalaureate prepared employees.

Requirements

Universitywide Graduation Requirements

To complete this program, students must meet all Universitywide graduation requirements .

Department Level Requirements for Human and Consumer Sciences

View the Department-Level Requirements for the Department of Human and Consumer Sciences .

Customer Service Major Core

Complete each of the following courses with a grade of C or better:

CONS 2500 - Families as Consumers in Global Communities Credit Hours: 3
CONS 3100 - Human Resources for Customer Service Professions Credit Hours: 3
CONS 3450J - Writing in Human and Consumer Sciences Credit Hours: 3
CONS 3890 - Career Development for Customer Service Professions Credit Hours: 3
CONS 4953 - Workshop in Customer Service Credit Hours: 1 - 3
CONS 4915 - Internship: Customer Service Credit Hours: 3 - 12

Diversity and Communication

Complete at least two courses from the following:

AAS 1060 - Introduction to African American Studies Credit Hours: 3
AAS 1100 - Introduction to African American Literature Credit Hours: 3
AAS 2100 - Slave Narrative and Freeman/Freewomen Fiction of the 18th and 19th Centuries Credit Hours: 3
COMS 1030 - Fundamentals of Public Speaking Credit Hours: 3
COMS 2050 - Techniques of Group Discussion Credit Hours: 3
COMS 2060 - Communication in Interpersonal Relationships Credit Hours: 3
COMS 4060 - Advanced Interpersonal Communication Credit Hours: 3
COMS 4100 - Cross-Cultural Communication Credit Hours: 3
COMS 4110 - Communicating with People with Disabilities Credit Hours: 3
COMS 4200 - Gender and Communication Credit Hours: 3
PSY 3440 - Psychology of Gender Credit Hours: 3
RFPD 1100 - Fashion and Culture Credit Hours: 3
RHT 1200 - Food and Culture Credit Hours: 3
T3 4722 - Food and Culture of the Mediterranean Credit Hours: 3
WGSS 1000 - Introduction to Women’s, Gender, and Sexuality Studies Credit Hours: 3

Ethics

Complete at least one course from the following:

PHIL 1300 - Introduction to Ethics Credit Hours: 3
PHIL 2400 - Social and Political Philosophy Credit Hours: 3
PHIL 3350 - Environmental Ethics Credit Hours: 3
RFPD 4800 - Strategic Retail Policy Credit Hours: 3

Leadership and Organization