Troubleshooting Internet browsers

Description

Some Internet browsers may cause issues with Proctortrack that can be solved by updating your browser or trying another browser.

Environment

PC and Mac

Solution 

Google Chrome and Mozilla Firefox are recommended. We do not recommend using Safari, Microsoft Edge, or Internet Explorer. 

• If you're having difficulty with Google Chrome, make sure you're running the most recent version of the browser. See Google's  Update Google Chrome Page  for instructions. 

• If you're having difficulty with Firefox, make sure you're running the most recent version of the browser. See Mozilla's  Find What Version of Firefox You're Using Page  for instructions. 

• Finally, if you're having trouble with Chrome, attempt to use Firefox. If you're having trouble with Firefox, attempt to use Chrome. Simply changing the browser can sometimes alleviate issues.  

Outcome: You should be able to reduce issues with your Internet browser.

Get help from OIT

• Visit the Online Proctoring: Proctortrack  page to create a ticket

• Visit the Technology Resources and Training page for an OIT training

Additional Resources

• Student guide: Taking an online proctored exam via ProctorTrack (DOCX)

• Online proctoring - Instructor guide for Proctortrack (PPTX)