Getting Started with: Cisco 8945 IP Phone Features

Table of Contents

• Getting Started - User Guides

• Placing a Call

• How To - Call Features

  • Forward Calls

  • Divert a Call

  • Hold and Resume a Call

  • Mute Your Microphone

  • Dial a Number on Speakerphone

  • Transfer a Call to Another Number

  • Start Phone Conferencing

  • Call History

    • View Call History

    • Dial from Call History

    • Clear Call History

• Ringtones

  • Change Ringtone for a Line

• Search for and Dial a Contact

• Check for Voice Messages

• Listen to Voice Messages

• Video Calling

Getting Started - User Guides

• Click the link for a printable PDF of the  Cisco 8945 quick start card (PDF).

• For a more in-depth guide, please see the  full user guide ,by visiting the vendor site. 
  

Placing a Call

For information on how to make a call from this device, please see  Placing a Call .

How To - Call Features

Forward Calls

1. On any idle line from which you want to forward your calls, press the  Forward All soft key. 

2. Enter a phone number, or select an entry from the  Call History list. (Press the Messages button to forward all calls to voicemail.) 

   • The display will show a confirmation of the number to which your calls will be forwarded. 

3. To verify that your calls are forwarded, look for: 

   • A  Forward All icon in the line label. 

   • The forwarding information in the header. 

4. To cancel call forwarding, press the  Forward Off soft key. 
   

Divert a Call

• While on another call: 

  1. Use the  Navigation pad to highlight the incoming call and then press the Divert soft key. (Otherwise pressing the Divert soft key will redirect the current, active call.) 

  2. Silence the incoming call by pressing the  Volume down button once, and then let the incoming call go to the target number (voicemail or predetermined number set up by the OIT). 

• While not on a call: to redirect an incoming call while not on a call, press the  Divert soft key. 

• Diverting a held call: First, resume the call and then press the Divertsoft key. 
  

Hold and Resume a Call 

1. To put a call on hold, press the  Hold button. 

   • The Hold icon displays and the line button pulses green. 

2. To resume the highlighted call, do one of these: 

   • Press the pulsing green  session button. 

   • Press the  Resume soft key. 

   • Press the  Select button on the  Navigation pad.
     

Mute Your Microphone

1. Press the  Mute button to turn Mute on. Visual confirmation displays. 

2. Press the  Mute button again to turn Mute off. 
   

Dial a Number on Speakerphone 

1. Enter or speed-dial a phone number. The line will begin ringing. 

2. To continue the call off speakerphone, pick up the handset. 

Transfer a Call to Another Number

1. Start with an active call (not on hold). 

2. Press the Transfer button and do one of the following to enter the transfer recipient's phone number: 

   • Press the pulsing green sessionbutton of a held call (right side). 

   • Enter the transfer recipient's phone number. 

   • Scroll to a Call History record and press the Callsoft key. 
     

Start Phone Conferencing 

1. Start with a connected call that is not on hold. 

2. Press the  Conference button and do one of the following: 

   • Enter the phone number for the party you want to add and press the  Call soft key. 

   • Press a  Speed Dial button 

   • Press the  Speed Dial soft key and enter a speed dial number, then press the Speed Dial soft key again. 

   • Select a call from the  Call History. 

3. Wait for the party to answer (or skip directly to step 4 while the call is ringing) 

4. Press the  Conference button or the  Conference soft key. 

5. To add additional participants, repeat these steps. 

Call History

1. Call History allows you to view information on the last 150 calls on your phone. An icon displays indicating the type of call: 

   • Received 

   • Placed 

   • Missed 

2. You can sort the  Call History list by all lines, each line, or by missed calls. 

   • To sort the call history for each line, select the individual line for which you want to see the  Call History, or select the  All Calls soft key to see the merged history for all lines.
     

View Call History 

1. Press the  Applications button. 

2. Select  Call History. (Use the Navigation pad and Select button to scroll and select.) 

3. Press the  Return soft key to view the  Applications screen. 
   

Dial From Call History 

1. Press the  Applications button. 

2. Select  Call History. (Use the Navigation pad and Select button to scroll and select.) 

3. From the  Call History screen, highlight the call you want to dial and do one of the following: 

   • Press the  Call soft key. 

   • Pick up the handset. 

   • Double-tap on the number on the phone screen. 

   • Press the  Select button. 

   • Press the  Speakerphone or  Headset button.
     

Clear Call History

1. Press the  Applications button. 

2. Select  Call History. (Use the  Navigation barand button to scroll and select.) 

3. Press the  Clear List soft key to clear the entire call history on the phone. 

4. Press the  Delete soft key to delete the call history on the phone, or press the  Cancel soft key to go back to the  Call History screen. 

5. Press the  Exit soft key to return to the  Applications screen. 
   

Ringtones 

You can choose the ringtone, per line, that your phone plays to indicate an incoming call. 

Change Ringtone for a Line 

1. Press the  Applications button. 

2. Select  Preferences. (Use the  Navigation barand button to scroll and select.) 

3. Select  Ringtone.

4. Highlight a Ringtone.

5. Press the Select button or the Edit soft key. 

6. Press the  Play soft key to play the sample Ringtone.

7. Press the  Set soft key to apply the Ringtone.

8. Press the  Return soft key to return to the  Preferences screen.
   

Search for and Dial a Contact 

1. Press the  Contacts button 

2. Select  Corporate Directory. (Use the  Navigation barand button to scroll and select.) 

3. Select any of these criteria to search for a co-worker: 

   • First name 

   • Last name 

   • Phone Number 

4. Enter the search criteria information, press the  Submit soft key, and select a contact. 

5. To dial, perform any of these actions: 

   • Press the  Dial soft key. 

   • Press the  Select button. 

   • Press the  Speakerphone button. 

   • From the keypad, press the number that is displayed in the upper right-hand corner of the contact label. 

Check for Voice Messages 

1. Check for voice messages in any of these ways: 

   1. Look for a solid red light on your handset. 

   2. Look for a Message icon on a line label. The red background indicates that there are new voice messages. 

      • When you select a line with a Message icon, a Voicemail icon displays on the right side of the phone screen. Depending on your voicemail system, you might see a count of your new voice messages on the Message icon and Voicemail icon. 

Listen to Voice Messages  

1. Press the  Messages button. 

2. Press a linebutton with a Message icon 

3. Press the  Session button next to the Voicemail icon. 

4. Follow the prompts to listen to your voice messages. 

   • After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.

Video Calling 

• Two-way video is a feature on some Cisco phones. Video calls are possible when both participants are on-campus and using a video-capable device. The video feature is only for two-way calls, it is not available for conference calls. 

  Video transmission is enabled by default. To stop transmitting video during a call, press the Video Mute button. To start transmitting the video again, press the Video Mute button again. 

  • To disableall video calls: 

1. Press the  Applications button. 

2. Select  Preferences (Use the  Navigation barand button to scroll and select.) 

3. Select  Camera Settings

4. Highlight  Video and press  Select button or  Edit soft key 

5. Highlight  Off and press  Select button or Select soft key 

6. Press  Apply soft key 

7. Press the  Return soft key twice then the  Exit soft key
   

Get help from OIT

• Visit the Telephones  page to create a ticket

• For additional information please visit,  Help & Resources - Telephone  page.

Additional resources

• Cisco 8945 Full User Guide

• Cisco 8945 Quick Start PDF