Getting Started with: Cisco 8800 Series IP Phone and Features

Table of Contents

• Getting Started - User Guides
• Placing a Call
• How To - Phone Features
  • Answer a Call
• Dial a Call
  • Redial Last Number
  • Dial a Number on Speakerphone
  • Use Speed Dial
• Mute Your Microphone
• Forward Calls
• Divert a Call
• Hold and Resume a Call
• Transfer Call to Another Number
• Start Phone Conferencing
• Disable Video
• Understanding your Buttons
  • Line Buttons
  • Session Buttons
  • Softkeys
  • Scrolling
• Contacts
  • Phone Contacts
  • Search for and Dial a Contact
• Voicemail
  • Check for Voice Messages
  • Listen to Voice Messages
• Troubleshooting

Getting Started - User Guides

• Click the link for a printable PDF of the  Cisco 8865 quick start card (PDF).

• For a more in-depth guide, please see the  full user guide , by visiting the vendor site.

Placing a Call

For more information on how to make a call from this device, please see Placing a Call .

How To - Phone Features

Answer a Call 

Incoming calls are displayed in these ways: 

• A flashing amber line button 

• An animated icon and caller ID 

• A flashing red light on your handset 

To answer the call, lift the handset or press the  Answer, the  Headset button, or the  Speakerphone button. 

Dial a call 

• To place a call, pick up the handset and enter a number, or try one of these alternatives. 

Redial Last Number

• Press  Redial to redial from your primary line. To redial on another line, press the desired line button first. 

Dial a Number on Speakerphone 

1. Enter or speed-dial a phone number. The line will begin ringing. 

2. To continue the call off speakerphone, pick up the handset. 

Use Speed Dial

• Enter a speed-dial number and press  SpeedDial. You can configure speed dials for your phone at  https://myphone.ohio.edu

Mute Your Microphone 

1. Press the  Mute button to turn Mute on. Visual confirmation displays. 

2. Press the  Mute button again to turn Mute off. 

Forward Calls

1. On any idle line from which you want to forward your calls, press the  Forward All soft key. 

2. Enter a phone number, or select an entry from the Call History list. (Press the Messagesbutton to forward all calls to voicemail.) 

• The display will show a confirmation of the number to which your calls will be forwarded. 

3. To verify that your calls are forwarded, look for: 

• A  Forward All icon in the line label. 

• The forwarding information in the header. 

4. To cancel call forwarding, press the  Forward Off soft key. 

Divert a Call

Divert an incoming (ringing) call in any of these ways: 

• While on another call: 

1. Use the Navigation pad to highlight the incoming call and then press the  Divert soft key. (Otherwise pressing the Divert soft key will redirect the current, active call.) 

2. Silence the incoming call by pressing the  Volume down button once, and then let the incoming call go to the target number (voicemail or predetermined number set up by the OIT). 

• While not on a call: 

  • To redirect an incoming call while not on a call, press the  Divert soft key. 

• Diverting a held call: 

• First resume the call and then press the Divertsoft key. 

Hold and Resume a Call 

• To put a call on hold, press the  Hold button. 

  • The Hold icon displays and the line button pulses green. 

• To resume the highlighted call, do one of these: 

  • Press the pulsing green session button. 

  • Press the  Resume soft key. 

  • Press the  Select button in the Navigation pad. 

Transfer a Call to Another Number

1. Start with an active call (not on hold). 

2. Press the Transferbutton and do one of the following to enter the transfer recipient's phone number: 

• Press the pulsing green sessionbutton of a held call (right side). 

• Enter the transfer recipient's phone number. 

• Scroll to a Call History record and press the Callsoft key. 

Start Phone Conferencing 

1. Start with a connected call that is not on hold. 

2. Press the  Conference button and do one of the following: 

• Enter the phone number for the party you want to add and press the  Call soft key. 

• Press a  Speed Dial button 

• Press the  Speed Dial soft key and enter a speed dial number, then press the  Speed Dial soft key again. 

• Select a call from the Call History. 

3. Wait for party to answer (or skip direct to step 4 while call is ringing) 

4. Press the  Conference button or the  Conference soft key. 

5. To add additional participants, repeat these steps. 

Disable Video 

• To disable video calling please rotate the camera shutter counter clockwise to close and disable the camera. This is only applicable to video capable phones. 

Understanding your buttons 

Line Buttons

• Line buttons are located on the left side of the phone screen. Buttons that are not assigned to phone lines can be used for speed-dials and other features. 

Session Buttons 

• Session buttons are located on the right side of the phone screen and cannot be modified. These buttons are used to perform tasks such as answering a call, resuming a held call, or initiating phone functions, such as displaying missed calls. Each call on your phone is associated to a session button. 

Softkeys 

• Softkeys are feature buttons that dynamically change to reflect your current options. Four softkey buttons are located below the phone screen. You can press the  More softkey when available to reveal additional softkey options. 

Scrolling 

• To scroll though a menu or list, press up, down, left or right on the four-way Navigation cluster. A scroll bar on the screen indicates your relative position within a list. 

Contacts

Phone Contacts

The Cisco Unified IP Phone 8945 provides you with access to corporate and personal contacts using these directories: 

• Corporate Directory - All University extensions 

• Personal Directory - A list of contacts created and maintained by you on the phone 

You may see other directories listed in Contacts. For more information,  contact the Service Desk . 

Search for and Dial a Contact 

1. Press the  Contacts button 

2. Select  Corporate Directory. (Use the Navigation bar and button to scroll and select.) 

3. Select any of these criteria to search for a co-worker: 

• First name 

• Last name 

• Phone Number 

4. Enter the search criteria information, press the  Submit soft key, and select a contact. 

5. To dial, perform any of these actions: 

• Press the  Dial soft key. 

• Press the  Select button. 

• From the keypad, press the number that is displayed in the upper right-hand corner of the contact label. 

• Press the  Speakerphone button. 

Voicemail

Check for Voice Messages

Check for voice messages in any of these ways: 

• Look for a solid red lighton your handset. 

• Look for a Messageicon on a line label. The red background indicates that there are new voice messages. 

• When you select a line with a Messageicon, a Voicemail icon displays on the right side of the phone screen. Depending on your voicemail system, you might see a count of your new voice messages on the Messageicon and Voicemail icon. 

Listen to Voice Messages 

1. To begin: 

• Press the  Messages button. 

• Press a line button with a Messageicon 

• Press the  Session button next to the Voicemail icon. 

2. Follow the prompts to listen to your voice messages. 

• After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Messageicon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen. 

Troubleshooting 

If you are having issues,  contact the IT Service Desk  and provide the following information: 

• Your OHIO email address. 

• The university telephone number having trouble.

Get help from OIT

• Visit the Phones page to create a ticket

• For additional information please visit,  Help & Resources - Telephone  page.