Logging in to Cisco Finesse

Description

You can log in to Cisco Finesse using your work phone or a web browser.

Environment

PC, Mac, web browser, telephone

Solution 

Phone Login

Student Employees and Extension Mobility Users will need to log into their phone before logging into Cisco Finesse. Full-time staff can skip this step.

1. On your telephone, press the  settings gear button.

2. Press the  down button on the navigation pad until you see the  Extension Mobility application.

3. With  Extension Mobility highlighted, press the  open button along the bottom of the display.

4. Enter the  User ID and  PIN provided to you by your supervisor.

Cisco Finesse Login

Note: You must be on the campus Wi-Fi , VPN , or VDI  to access Cisco Finesse.

1. Visit the  Cisco Finesse login page

2. Enter your  username and  password:

   • Student Employees and Extension Mobility Users: Use the username and password given to you by your supervisor

   • Full-time staff: Use your OHIO ID and password

3. For your Extension, enter 555 plus the seven-digit extension on your phone.

   • Example: If your phone number is 7405931222, then your finesse extension would be 5555931222.

Supervisor Login

• Resource Management  - to assign skills to agents

• Report Management  - to create and run reports

When prompted, use your OHIO ID and password to log in.

Outcome:You should now be able to log in to Cisco Finesse.

Get help from OIT

• Visit the  Incoming Call Management: Cisco Finesse page  to create a ticket