Getting Started with Jabber

Accessing Jabber

Windows

University-owned PC: Download from Software Center

1. Make sure your computer is connected to the OHIO network ( wired  or  eduroam wi-fi  for on-campus,  VPN  for off-campus).

2. Open your  Start Menu.

3. Choose  All Programs | Microsoft Endpoint Manager  | Software Center.

4. Choose  Jabber.

If your University-owned PC does not have the Software Center application, contact your departmental IT technician or the  IT Service Desk  to enroll in our  PC Management  service.

Personally-owned PC

For a personally owned device, navigate to the  Jabber for Windows Download  (link opens to a Cisco webpage).

Mac OS

University-owned MAC: Download from Self Service

1. Make sure your computer is connected to the OHIO network ( wired  or  eduroam wi-fi  for on-campus,  VPN  for off-campus).

2. Go to  Finder.

3. Under the  Go menu choose  Applications.

4. Open  Self Service.

5. Choose  Cisco Jabber.

6. The software will install itself on your Mac within 1 hour.

If your University-owned Mac does not have the Self Service application, contact your departmental IT technician or the  IT Service Desk  to enroll in our  Mac Management service .

Personally-owned Mac

1. Connect to the Campus  VPN.  Even if you are on an OHIO campus and connected to eduroam wi-fi or a wired jack, the installer will not work unless you have connected to the VPN.

2. Download Jabber for MAC (PKG) . Your OHIO faculty/staff log in is required.

3. Run the installer that you downloaded.

Log In

1. Make sure your computer is connected to the OHIO network ( wired  or  eduroam wi-fi  for on-campus,  VPN  for off-campus).

2. Open Jabber on your computer

3. Login

   • For your first time logging in after downloading, enter your OHIO email address.

   • After that, you will use your OHIO ID (the part of your OHIO email address to the left of the @ symbol) and password

*You will not be able to log in until the IT Service Desk has processed your request for Jabber.

Get help from OIT

• Visit the Softphone and Calls: Jabber page to create a ticket