Clearing the Cache for New Teams Installation

Description

Use the steps below to clear the cache if running into issues installing the New Teams application or toggling to New Teams once the application has been installed.

Environment

Mac, PC

Table of Contents

• OIT Managed Macs
• Personal Macs
• OIT Managed Windows PCs
• Personal Windows PCs

Solution 

OIT Managed Macs

Note: An OIT-managed Mac refers to a Mac device that requires an OHIO email and password to log in.

1. Open Finderand navigate to your Applications folder. 

2. Open Self Service.

3. Under the Self Servicecategory, navigate to Clear Teams Cacheand select Clear.

4. In the popup, select Quit Teams and Clear Cache. It will take a few minutes to clear the cache.

5. After the cache is cleared, you will be prompted to either Open New Teams, Open Classic Teams, or Don't Open Teams.  Select Open New Teams. 

Personal Macs

1. Open Finder.

2. From the Gomenu, select Go To Folder.

3. Typethe following text: ~ /Library/Application Support/Microsoft and press the  returnkey:

4. Deletethe Teams folder.

5. From the Gomenu, select Go To Folderagain.

6, Typethe following: ~/Library/Group Containers and press the  returnkey.

7. Findthe UBF8T346G9.com.microsoft.teams  folder and deleteit.

8. From the Gomenu, select Go To Folderagain and type the following text:  ~/Library/Group Containers

9. Find the Microsoft Teams (work or school)folder and deleteit.

Windows PCs (OIT Managed)

Note: An OIT-managed PC refers to a Windows PC that requires an OHIO email and password to log in.

1. Make sure your computer is connected to the OHIO network ( eduroam Wi-Fi  for on-campus,  VPN  for off-campus). 

2. Open your  Start Menu. 

3. Depending on which Windows OS you have:

a. Using the Searchfeature, search for Software Centerand select it.

b. Using the Search bar, enter Teams - Clear Cache.

c. Select Teams - Clear Cache and from the following window, select Install.

d. This will close the Outlookand Teamsapplications and clear out the Teams cache.  Once completed, you will need to restart Teams and Outlook.

Personal Windows PCs 

For personally owned Windows PCs, please follow the steps outlined in Microsoft's Clear the Teams client cache article.

Outcome: You should now be able to access New Teams on your computer.

Get help from OIT

• Visit the  Microsoft Teams  page to create a ticket

• Visit the  Technology Resources and Training page  for an OIT training

Additional resources

• Visit Microsoft's Switch to the new Microsoft Teams page.