Troubleshooting Common Errors with Passwords and Logins

    Summary

    Resolve access issues with your OHIO account due to error messages you may encounter.

    Body

    Description

    Navigate errors that occur during log in and learn how to resolve access issues you may encounter.

    Error Messages

    Error message: "Access denied"

    This error happens when you try to access a service that requires you to have multi-factor authentication enabled on your account. Make sure you have followed all of the steps to enroll at least one device in multi-factor authentication . 

    Error message: "Login unauthorized" or "Sorry, your sign-in timed out"

    Screenshot of

    Screenshot of

    You are receiving this message because you have been idle on the login screen for too long. Reloadthe page and you will be able to log in normally. 

    Error message: "Update your password"

    If you receive this message and your current password is not working, OIT has detected suspicious activity on your account and has reset your password as a safeguard. To regain access to your account, you must follow the steps to reset your password .

    Error message: "Your account is temporarily locked"

    You are receiving this message because there have been too many failed login attempts from your current device. To log in, you must follow the steps to reset your password .

    Get help from OIT

    Details

    Details

    Article ID: 83
    Created
    Mon 3/21/22 2:14 PM
    Modified
    Mon 9/16/24 4:06 PM
    View Site in Mobile | Classic
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