Troubleshooting Common Issues with Teams Calls

Description

The following article provides some troubleshooting tips, FAQs and best practices for some common issues with Teams Calls.

Environment

PC, Mac, mobile device

Troubleshooting Teams Calls

Audio Issues

• Check your audio devices and settings in Teams
• Ensure your microphone and speakers are properly connected
• Use a high-quality headset to reduce echo
• Close unnecessary applications to free up system resources

Call Quality Problems

• Check your internet connection stability
• Use a wired connection if possible
• Close bandwidth-intensive applications
• Update your Teams client to the latest version

Connection Issues

• Restart Teams and your device
• Use a wired connection if possible
• Close bandwidth-intensive applications
• Check your network settings
• Verify your account status and permissions

Microsoft article for connection troubleshooting

Mobile App

• Update your Teams app to the latest version
• Check notification settings on your mobile device

Getting Started with Microsoft Teams Phone Mobile

FAQs 

How do I set up voicemail in Teams?

How can I use Teams Calls on my mobile device?   (Download the Teams mobile app and sign in with your OHIO credentials.)

How do I transfer a call in Teams?

How do I make conference calls using Teams?

How do I set up speed dials in Teams?

Best Practices for Teams Calls 

1. Keep Teams updated to ensure you have the latest features and bug fixes.

2. Set up your voicemail greeting to provide clear information for callers.

3. Leverage the Teams mobile app for flexibility when away from your desk.

4. Use a good quality headset for better audio clarity and to reduce background noise.

5. Regularly check and manage your call settings to ensure optimal performance.

6. Familiarize yourself with keyboard shortcuts for efficient call management.

Get Help From OIT

• Visit the Softphone: Calls in Microsoft Teams page to create a ticket