The University receives many credit memos from suppliers for multiple reasons such as items being returned, incorrect invoice amounts, or items being back ordered. When credit memos are received in Accounts Payable, the credit is applied to the department’s account then held in our system until the University does business with the supplier again. The credit is then used on the next invoice from the supplier, not necessarily from the same department.
If a department receives a credit memo from their suppliers, we ask that you please forward the credit to Accounts Payable at accounts.payable@ohio.edu rather than working with the vendor directly to apply your credit to future invoices. Also, if you are expecting a credit memo, but have not yet received one, please reach out to Polly Mitchell at mitchep2@ohio.edu and she will help to work with the supplier on credit options.