ALTOUR has been selected as the University's preferred full-service travel partner as part of a competitively-bid agreement. ALTOUR has extensive experience in higher education, positive references, and, in addition to handling domestic and international travel arrangements, provides other value-added services like: group travel, charter arrangements, convention and conference service, visa and passport assistance, and enhanced phone support and emergency travel services outside of normal business hours. University employees should book their travel through Concur or through an ALTOUR agent.
This preferred agency offers airfare, lodging, group travel, and ground transportation. ALTOUR guarantees the lowest applicable fare at the time of booking. This is defined as the lowest published airfare available within your company's travel policy and established window of convenience of requested departure time on any preferred or non-preferred airline, including connections, if the savings by using the connection are greater than the amount established by your company. Consolidator and soft dollar tickets and tickets offered through auction websites (such as Priceline.com and Hotwire.com) are excluded from the low fare guarantee. If you believe that you have found a less expensive equivalent fare than what we booked, ALTOUR will take the following steps:
- Respond with a conclusion within 24-hours
- Match lower fare found and credit your account with 10% of new base fare
- If the ticket has already been issued, we will refund the difference
- Refund the transaction fee
Services Provided
- Booking of domestic and international airfare, hotels, and car rentals
- Guarantees lowest applicable airfare at time of booking
- No additional fee if hotels/transportation booked at the same time as airfare
- Booking for group travel
- Booking for sports team travel
- Managing conference and convention travel and space
- Providing travel alerts for areas experiencing natural disasters, strikes, and travel-related emergencies
- Notifying the University of potentially impacted travelers
- Assisting with Visas and Passports in Concur via CIBT
Bookings
To book tickets online, use the Concur Travel and Expense Reports. To book through an ALTOUR agent via phone, call 866.451.5567. Bookings and questions can also be submitted via e-mail:
- Domestic Travel Questions/Bookings
- International Travel Questions/Bookings
- Group Travel Questions/Bookings
Fees
| Type of Booking | Fee |
|---|---|
| Airfare | $8 per person ($9 if booking Southwest Airlines) |
| Airfare, Hotel, and Rental Car | $8 per person if booked on one itinerary ($10 if booking Southwest Airlines) |
| Hotel | $6 per person |
| Hotel and Rental Car | $6 per person if booked together |
| Rental Car | $6 per person |
| Changes to online bookings | $7 if change is made online $22 if a domestic change is made through an agent $32 if an international change is made through an agent Note: this fee is in addition to any airline ticket charges |
| Type of Booking | Fee |
|---|---|
| Domestic Airfare | $23 per person |
| International Airfare | $33 per person |
| Airfare, Hotel, and Rental Car | $23 per person if booked on one itinerary |
| Hotel | $11 per person |
| Hotel and Rental Car | $11 per person if booked on one itinerary |
| Rental Car | $11 per person |
| After Hours Calls | $20 per call ( Note: Does not include a new reservation or changes to an existing reservation. This is only for questions and/or comments.) |
| Changes to agent-assisted bookings | $23 if a domestic change is made $33 if an international change is made Note: this fee is in addition to any airline ticket charges |