May 12, 2022
This article was originally published in the May 12, 2022 IT Weekly.
Starting this week, users in TDX will be able to place a ticket in an “On Hold” status. This status feature is useful in instances where a customer specifies a future date to implement an action, such as removing a user’s access to an application at an identified end date. To utilize this new status, you must enter an “off-hold date,” which we suggest being a maximum of two weeks from the date the ticket was placed on hold. Exceptions to this two-week period can occur at the request of the customer. IT teams and managers should reserve using this status for tickets where customers specify a specific action date. If you have questions regarding use of this status or best practices, please reach out to Lisa Rudy .