These videos cover the ticketing application of TeamDynamix, including finding, assigning and updating tickets; using action buttons and ticket tasks; and understanding ticket workflows. The length of each video is indicated in parentheses.
Learning Objectives:
• Access the ticketing application in TDNext
• Create an application desktop in the Tickets or Assets/CIs application• Access the Tickets home base
• Explore the standard filters on the left navigation menu in the ticketing application
Learning Objectives:
• Run one or more of the standard filters or reports in the ticketing application in TDNext
• Use the Filter to search for a subset of tickets• Create a saved search
• Use the Edit My Searches option to delete a search
Learning Objectives:
• Identify which classifications are active in the ticketing application in TDNext• Explore the default forms for each active classification
Learning Objectives:
• View the pinned forms in the ticketing application in TDNext
• Use the Form drop-down to explore the forms available for each ticket classification
• Use a custom form to create an example ticket
Learning Objectives:
• Open an existing ticket and explore the standard and custom fields
• Add a private comment to a ticket
• Explore the Feed of new tickets to see what types of activities are recorded
Learning Objectives:
• Assign or reassign a ticket
• Update a ticket• Add a private comment to a ticket
• Edit a ticket
Learning Objectives:
• Explore the Actions menu on a ticket
• Note the different Actions that are available to you
• Complete a few of the functions in the Actions menu
Learning Objectives:
• Create a ticket task on a ticket
• Apply a task template to a ticket
• Explore the differences between the Current Activities list and the Tasks/Activities tab on the ticket
Learning Objectives:
• Find a ticket with an active workflow applied. You may want to use the standard filter "Awaiting Approval" on the left navigation menu in the ticketing application.
• Use the History button to look at the workflow history
• Use the View Progress diagram to explore where the ticket is in the workflow