Ohio University has partnered with brightspot strategy to perform a comprehensive analysis of the student journey from recruitment through graduation as part of the Digital Transformation initiative .
The overall goals of the project include:
- Capture the as-is student experience, specifically the interactions required to prepare for, participate in, and complete an OHIO University education.
- Describe select student groups and the journey from their unique perspective.
- Document the pain points with a focus on technology issues and consideration for broader challenges.
- Articulate opportunity areas with greatest need and highest impact for redesign with short, medium, and long-term action-oriented recommendations.
Key Project Activities
To begin the analysis, brightspot will conduct workshops, interviews and surveys with students, faculty and staff. All students, faculty and staff will be encouraged to complete snapshot surveys, and selected individuals will be invited to participate in interviews and workshops.
- Student snapshot surveys
- Student experience development workshops begin
- Faculty and staff surveys
- Faculty and staff assessment workshops
- Faculty and staff interviews
- Student interviews
- Survey analysis begins
- Stakeholder working group check-in
- Student experience development workshops completed
- Feedback fairs to provide input on initial results
Project Team
Steering Committee
Chris Ament , Chief Information Officer
Candace Boeninger , Vice President for Enrollment Management
Brian Bowe , Assistant Chief Information Officer
Brad Cohen , Chief Strategy and Innovation Officer
Neil Romanosky , Dean of University Libraries
Scott Titsworth , Dean of Scripps College of Communication
Stakeholder Working Group
Carissa Anderson , Associate Dean for Regional Higher Education and Lifelong Learning
Deb Benton , University Registrar
Kelly Broughton , Assistant Dean for Research & Education Services, University Libraries
Duane Bruce , Assistant Director, Multicultural Programs
Carey Busch , Interim Dean of University College
Jneanne Hacker , Interim Executive Director, Housing & Residence Life
Tanya Hire , Associate Professor of Instruction, School of Accountancy
Jenny Klein , Assistant Dean for Persistence and Student Success
Eszti Major-Rohrer , Manager, Enterprise Learning Systems & Academic Technology Services, OIT
Deb McAvoy , Associate Dean for Academics, Russ College of Engineering and Technology
Patti McSteen , Interim Senior Associate Vice President for Student Affairs and Dean of Students
Wendy Merb-Brown , Assistant Dean for Operations and First Year and Student Transitions
Valerie Miller , Director of Financial Aid and Scholarships
Jennifer Murphy , Assistant Vice Provost of Guarantee Plus Graduation Programs
David Rohall , Dean of Campus and Community Relations, Eastern
Sherry Rossiter , Bursar
Katie Troyer , Senior Director of Enrollment Marketing, Undergraduate Admissions
Project Management Core Group
brightspot strategy
Elliot Felix , Founder; provides overall strategic direction and insight to ensure successful project outcomes
Tatiana Garcia , Senior Strategist; leads the project, planning activities, facilitation, and deliverables
Maggie Walsh , Strategist; co-creates project materials, supports facilitation, and conducts research
Amanda Wirth Lorenzo , Director; serves as a strategic voice in establishing project process, approach and outcomes
OHIO IT
Mike Kurnot , Project Coordinator
Brian Bowe , Assistant Chief Information Officer
Chad Burkett , Senior Service Owner
Eszti Major-Rohrer , Manager, Enterprise Learning Systems & Academic Technology Services
Larry Tumblin , Director of Information Technology for Regional Higher Education
Jason Winchell , Senior Manager, Enterprise Information Systems