In collaboration with Design and Construction, Facilities Management, University Planning, and the University Registrar, OHIO IT will implement a solution to establish a workflow that allows members of the OHIO community to report any Athens-based centrally scheduled classroom concerns via a single ticket. This single reporting structure allows faculty to select their desired submission method and takes the guesswork out of where to submit requests.

The Classroom Assistance Ticket System (C.A.T.S) project will streamline help requests by offering the OHIO community a single point of contact for reporting all classroom issues and directing requests to the appropriate unit. Requests will be submitted to the OHIO IT Service Desk by phone, email, QR code classroom, or classroom computer desktop icon Intake for all requests will utilize the C.A.T.S form and assigned to the corresponding unit.  

Project Goals

• Improve the learning space experience for faculty and students by ensuring classrooms are operationally ready and addressing issues promptly.
• Provide a central point of contact for reporting problems to reduce the cognitive load on faculty and students while addressing learning space issues.
• Increase transparency and accountability for resolving learning space issues.
• Establish clear roles and responsibilities for departments involved in classroom support.
• Improve data collection on effort spent on classroom support activities to inform future service level planning.

Stakeholders

• OHIO IT
• Facilities Management and Safety
• Design & Construction
• University Planning
• Office of the Registrar
• OHIO Instructors
• OHIO Students