These videos cover ticket reporting. The length of each video is indicated in parentheses.
1. Reporting Overview (2:33)
Learning Objectives:
• Explore the custom reports available to you
• Run one or more reports
• Copy a report so you can edit it
Part 4: Reporting
2. Understanding the Sections of a Report (7:21)
Learning Objectives:
• Create a new report and experiment with the different sections• If you already own a report, edit it to see the sections
3. Creating a Ticket Report (7:22)
Learning Objectives:
• Create a ticket report to display information that you would find helpful or interesting• Edit a ticket report you own
4. Creating a Ticket Task Report (7:50)
Learning Objectives:
• Create a ticket task report to display information that you would find helpful or interesting• Edit a ticket task report you own