Classroom Improvement Initiative
Summer 2020-Summer 2023
Eszti Major-Rohrer
Learning Spaces
OIT in collaboration with the Classroom Taskforce, launched an initiative to refresh and reconfigure technology in centrally managed classrooms. The project involved a phased approach to ensure that classroom technology aligned with a 5-year lifecycle management plan. The first phase, completed during the 2019-20 academic year, focused on updating 70 classroom spaces across the Athens campus, including Bentley, Glidden, Gordy, Grover, and Morton halls. The improvements encompassed modernization, flexibility, and enhanced support for diverse pedagogical styles. The classroom improvement project has entered an ongoing operational state, with regular lifecycle refreshes in centrally managed rooms.
Learning Management System Evaluation Project
Summer 2022 - Summer 2023
Eszti Major-Rohrer
Teaching & Learning Technologies
OIT launched a request for proposal (RFP) to evaluate the LMS market and select a technology that aligns with the University’s needs. With support from the Office of the Executive Vice President and Provost, OIT will engage students, faculty, and staff to clarify their needs and wants for the preferred LMS for OHIO. The desired outcome for this project is to establish whether the University should migrate to a new platform or continue with Blackboard and move all courses to the Ultra experience.
IT Service Management Enhancement
June 2021 - June 2022
Jeffrey Wolfe
IT Service Delivery & Support
The IT Service Management Enhancement project implemented improvements to ticketing, change enablement, problem management, asset management, knowledge management, and the service catalog using the IT service management tool, TeamDynamix. The project resulted in the creation of the Technology Help Center, a single location for users to submit tickets, seek out help content, and view all services offered by OIT, enabling greater transparency, opportunities for feedback, and more responsive customer service.
Modern Authentication and MFA Migration
May 2020 - June 2021
Kevin Zhang
Accounts, Passwords and Identity
Email, Calendar, and Scheduling
OIT added new security features to OHIO email and other key applications. All OHIO users, including alumni and retired faculty, are now required to use multi-factor authentication (MFA) to help prevent unauthorized access to University accounts and systems. All email accounts were also migrated to modern authentication, which is compatible with MFA and other advanced security features.
FlexWork Technology Implementation
December 2020 - February 2022
Chris Ament and Shawna Bolin
Computer & Device Support
Email & Calendar
To support FlexWork
locations across campus, OIT configured standard technology in individual workstations, conference rooms, and collaboration rooms that enable OHIO employees to work from these non-dedicated spaces. Additionally, OIT implemented EMS, a scheduling software that allows employees to reserve FlexWork locations.
Network Upgrade Project
January 2018 - December 2021
Ken Bailey
Internet
OIT completed a massive, multi-year project that completely refreshed the University's wired and wireless networks. The work accomplished through this project increased connection speeds for both the wired and wireless networks and increased the reliability of our Wi-Fi coverage. This was accomplished through upgrading the core network, updating IP addresses, increasing fiber optic cable capacity, replacing wireless access points, and reconfiguring wired internet jacks.
OHIO Student Experience Assessment
March - April 2021
Chris Ament, Neil Romanosky, Scott Titsworth
Ohio University and OHIO IT partnered with brightspot strategy
to assess the student experience from application to graduation using campus surveys, workshops, and interviews. The results were used to inform future strategic efforts and identify areas for greatest improvement in the student experience.
Survey Technologies Evaluation Project
April 2021 - September 2022
Eszti Major-Rohrer
Surveys
Teaching & Learning Technologies
OIT conducted a survey tool evaluation process that included a request for proposal (RFP) to better align the existing survey portfolio with the changing needs of the OHIO community and support long-term teaching, learning, research, and other information gathering goals of the University. The first part of the RFP was awarded to Qualtrics in February 2022. The second phase covered course evaluation tools, and the contract was awarded to Blue in September 2022.
Azure MFA Migration
March 2022 - June 2023
Chris Hayes
Accounts, Passwords, and Identity
The Office of Information Technology has completely replaced Duo Mobile with Azure Multi-Factor Authentication (MFA), a more secure and user-friendly MFA application. Multi-factor authentication protects OHIO accounts from lost or stolen passwords by adding a verification step, most often a push notification to a mobile device, prior to logging into OHIO applications. Azure MFA is a Microsoft product, which aligns with other OHIO applications and brings additional cost savings to the University.
