Updating Your Signature in TeamDynamix (TDX)

Description

You can add a custom signature that automatically shows up on your ticket comments and ticket response templates.

Environment

TDNext Ticketing Platform   

Solution 

To add a signature:

  1. Navigate to  TDNext.

  2. Select your namein the upper right corner.

  3. Select  My Profile.

  4. In the top menu, select  Settings.

  5. Select  Edit.

  6. Under  Technician Signature , enter the following in accordance with University Marketing and Communications (UCM) standards:

  • If you report through OIT:

Your Name

Office of Information Technology

Ohio University

740.593.1222 |  ServiceDesk@ohio.edu

Note: All OIT staff members should include contact information for the service desk in their signature. We don't include personal emails or phone numbers in TDX signatures because we want communication to stay in the platform, rather than end users contacting us directly. 

  •  If you report through another college/department:

Your Name

Your college or department

Ohio University

Phone number/email  (optional)

  • Note:

    • If copying/pasting, you may need to backspace and select  enter to make the lines single (instead of double) spaced. 

    • We recommend having your name in bolded 14 pt. font , Cutler Green  color (HEX: #00694E- m ake sure to include the ‘#’).

      • To change the color of your name:

        • Highlight your name with your cursor. 

        • Select the  text color button.

        • Select  more colors.

        • In the text box, type  HEX: #00694E.

        • Select  OK. 

7. If you would like your signature to automatically show up when you’re not using a template (recommended), select the check boxesnext to  Apply to all updates and new comments for Tickets and Ticket Tasks  and  Apply to all replies for Tickets and Ticket tasks .

8. Select  Save.

Outcome: Your signature has been added. Now, your custom signature will show up in ticket response templates and ticket comments (if selected). 

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