Help Desk: TeamDynamix

TeamDynamix is a web-based platform that allows departments to offer OHIO users a one-stop shop for ticket requests and help articles. Robust workflow, reporting, and configuration options allow departments to manage ticket queues and offer a user-friendly help desk experience.

Categories (2)

Ticketing

Articles related to the ticketing application in TeamDynamix.
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Reporting

Resources to help with the reporting feature in TeamDynamix.
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Articles (4)

Pinned Article Getting Started: TDX Client Portal & Client Portal Admin

An overview of the Client Portal page and associated administrative features available to TeamDynamix administrators.

Pinned Article Getting Started: TeamDynamix

Summary of TeamDynamix features and applications.

Creating a TeamDynamix Solution Account

Guide to creating an account with TeamDynamix Solutions, a help hub for TeamDynamix users.

Updating Your Signature in TeamDynamix (TDX)

You can add a custom signature that automatically shows up on your ticket comments and in ticket response templates.