Description
Changing your OHIO account password, when you know your current password. If you have forgotten your password, you will need to reset your password
.
Environment
OHIO University Account
, all devices using your OHIO account
Solution
-
Gather all of your devices (phone, tablet, laptop, etc.), and make sure you know how to update the email and Wi-Fi password on each one.
-
Power off any devices that won't be accessible when you start changing your password, and leave them off until you can update their passwords.
-
Choose one device to start with - a desktop or laptop is usually the easiest. If you are enrolled in multi-factor authentication, make sure you have your verification device handy.
-
Change your password at account.ohio.edu
-
Update the saved OHIO passwordson your device (e.g., for your email and campus Wi-Fi).
-
Move on to your next deviceand update the saved passwords on it.
-
Continue updates on each deviceuntil the new password is updated on all of them.
Troubleshooting
-
If you forget to update the stored password on a particular device, that device could temporarily lose access to the OHIO network and related services.
-
If are unable to access your account after changing your password, turn off all devices that have your password stored, wait 15-20 minutes, then try again.
-
Because it can be difficult to predict how individual mobile devices will react to a password change, you may wish to make your change during regular Service Desk hours
, in case you need assistance. Although lockouts are rare, it is a good idea to allow a time cushion between any password change and your next class or appointment.
Outcome:You should now have changed your password and updated all devices.
Get help from OIT