Help & Resources: Cisco Finesse

Help articles

• Logging in to Cisco Finesse

• Setting your availability in Cisco Finesse

• Answering calls in Cisco Finesse

• Signing out of Cisco Finesse

Troubleshooting

If there are calls in the queue and you are set to Ready, but calls are not being directed to you, try signing out and back into Cisco Finesse. If you are still having issues, submit a ticket in the Technology Help Center .

Get help from OIT

• Visit the  Incoming Call Management: Cisco Finesse page  to create a ticket