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    Part 4: Reporting

    These videos cover ticket reporting. The length of each video is indicated in parentheses.

    1. Reporting Overview (2:33)

    Learning Objectives:

    • Explore the custom reports available to you
    • Run one or more reports
    • Copy a report so you can edit it

    2. Understanding the Sections of a Report (7:21)

    Learning Objectives:

    • Create a new report and experiment with the different sections• If you already own a report, edit it to see the sections

    3. Creating a Ticket Report (7:22)

    Learning Objectives:

    • Create a ticket report to display information that you would find helpful or interesting• Edit a ticket report you own

    4. Creating a Ticket Task Report (7:50)

    Learning Objectives:

    • Create a ticket task report to display information that you would find helpful or interesting• Edit a ticket task report you own

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