This page contains materials for all trainings offered in conjunction with the TeamDynamix implementation.
Knowledge Management Training: June 7 & 13, 2022
- Review the Knowledge Management Process Documentation
.
- Additional helpful documentation:
- Watch the training recording if you were unable to attend live training or review the presentation slides .
- Review knowledge management FAQs .
Asset Management Training: December 6 & 14, 2021
- Review the asset management documentation .
- Watch the training recording if you were unable to attend live training.
- Review asset management FAQs .
Problem Management Training: November 5 & 8, 2021
- Read the problem management overview and review problem management documentation (including workflow diagram ).
- Watch the training recording if you were unable to attend live training.
- Review problem management FAQs .
Reporting Training: July 20 - 28, 2021
This training should be completed by anyone requested by their manager to complete reporting training.
- Watch video training if not already completed as part of ticketing training.
- Part 4: Reporting (25 minutes)
- Attend one of three reporting training sessions. Those who could not attend can watch a recording of the July 22 Reporting Training .
Ticketing Training: June 28 - July 9, 2021
This training should be completed by anyone working with incident and service request tickets.
- Watch video training:
- Part 1: Finding and Organizing Your Work (15 minutes)
- Part 2: Using the Ticketing Application (50 minutes)
- Part 3: Using the Client Hub (3 minutes)
- Part 4: Reporting
(25 minutes)
- Reporting is optional for many users. Those required to complete reporting training will be notified.
- Submit a demo service request. This provides hands-on experience with the tool and allows verification of training.
- Attend one of three live training sessions with the vendor. Those who could not attend the live training should watch a recording of the July 1 Ticketing Training .
- Review ticketing FAQs , which were generated from Q&A sessions held July 6 - 9.
Additional materials include:
Change Enablement Training: May 24 - June 3, 2021
This training is meant for those who submit RFCs or work change tickets. It includes foundational content from the ticketing application and has three components:
- Watch video training:
- Part 1: Finding and Organizing Your Work (15 minutes)
- Part 2: Using the Ticketing Application (50 minutes)
- Part 3: Using the Client Hub (3 minutes)
- Submit a demo change ticket. This provides hands-on experience with the tool and allows verification of training.
- Attend one of two live training sessions with the vendor. Those who could not attend the live training should watch a recording of the June 3 Change Enablement Training .
Additional materials include: