When there is a conflict, dispute or feeling of unfair treatment
the Ombudsperson can:
- explain options and rights under University policy and procedure
- explore the facts surrounding an incident or situation
- craft solutions for disputes using shuttle diplomacy (communicating between the involved parties)
- mediate conflicts in ongoing relationships if the parties are willing
- refer to appropriate other resources
- redirect official complaints and grievances to the appropriate Ohio University authority
- listen
the Ombudsperson cannot:
- negotiate for any one party in a dispute
- force a solution on anyone
- receive or address official complaints and grievances about Ohio University
When a person, persons, or unit wants to develop or improve their interpersonal and/or organizational environment
the Ombudsperson offers:
- training for staff in positive communication, and other critical knowledge
- coaching for leaders about managing operations and personnel
- consulting around implementing change with positive and thorough steps
- mediation about conflicts between consenting parties