Help and Resources: Telephones

    Summary

    Ohio University provides land line telephone service in faculty and staff offices, conference rooms, and other public areas on all campuses. If you will be working from home, you can access your phone and voicemail remotely, including call forwarding. This article will cover all situations and help connect you with the right resources for your telephone needs.

    Body

    Table of Contents

    Help articles

    Getting started

    Phone guides

    Troubleshooting

    If your phone will not power on: 

    1. Ensure the network cable is plugged into the back of the phone in the network port  

    1. Follow the network cable to the wall and make sure the cable is plugged into a network jack on the wall 

    If you are still having issues,  contact the IT Service Desk  and provide the following information: 

    • Your OHIO email address. 

    • The University telephone number having trouble. 

    • The MAC address of the phone (found on a sticker on the back of the phone) 

    • The phone's building and room location 

    • The jack number (found on the network jack the phone is plugged into)

    Additional resources

    Get help from OIT

    • Visit the Phones page to create a ticket

    Details

    Details

    Article ID: 183
    Created
    Wed 3/23/22 2:48 PM
    Modified
    Wed 5/25/22 10:45 AM
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